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Croc's Promise Guarantee
We offer a 100% Satisfaction Guarantee on our Genuine Products. If within 30 days from your date of purchase, you're not happy for any reason please simply contact us to arrange for a refund, return, or replacement.
Voided Warranty by Resellers
Our warranty is only valid on New Product purchased directly from Crafty Croc via one of our official sales channels (currently this Website, Amazon, Walmart, or Etsy). There are currently no authorized resellers of our products and any purchase from an unauthorized reseller voids this manufacturer's warranty.
Any Warranties, whether written, oral, expressed or implied, are not extended to persons who obtain the product from any source other than Crafty Croc or from an Authorized Crafty Croc Distributor or Dealer. There are currently no third party Authorized Resellers or Dealer for Genuine Crafty Croc products.
Purchasing and/or accepting delivery of any Crafty Croc product from Unauthorized Dealers or Online Resellers will void the Warranty associated with that product.
If in the future we add Authorized Dealers or Resellers you will find a link here for verification. Additionally, you can also write us to request verification by emailing us to [email protected]
Custom Products Made to Order
Any products which are custom, or made to order (including Artwork and Apparel) are non-returnable so please check sizing and details carefully before ordering.
How to Request a Return, Refund, or Replacement
To complete your return, we require a receipt or proof of purchase. Please contact [email protected] for assistance with any customer service requests.